Using a tablet to complete a customer satisfaction survey.

Our customer service

Our commitment to excellent customer service across everything we do has helped us to gain national recognition and respect

Our standard of customer satisfaction is what sets us apart. Excellent customer service is one of the key areas where we can truly make a difference, which is why we work hard to keep our customers happy and make it easy to do business with us.

customer serviceWe aim to be the industry’s number one for customer satisfaction by listening to our customers, anticipating their needs and delivering a service beyond introductory discounts and special offers.

We go way beyond short-term discounts and special offers.

We work collaboratively to ensure our customers receive best value in the short, medium and long-term. Here are just a few examples of how we add value in every aspect of our service:

  • we have a team of account managers, billing and customer support experts, as well as specialist water efficiency assessors and engineers
  • we’ve invested in cutting-edge technology so you can enjoy accurate billing and, if you have multiple sites, you can also have the flexibility of consolidated billing as standard
  • we’ve developed MyWater, our digital self-service solution that gives customers 24/7 control of their account
  • we offer smart metering to help you monitor and track your water consumption around the clock


A joint venture between Anglian Water Business and NWG business