Frequently Asked Questions


I don't understand my bill, what can I do?

The typical things that make up a bill include a summary of charges, information on how to make a payment, details of the meter reads taken (if applicable) to calculate your bill and your account number. If you are unsure about anything on your bill please contact us.

How do I pay my bill?

We offer a variety of ways to pay your bill that including card, BACS, CHAPS, Direct Debit and cheque. If you’re having problems paying your bill please contact us.

I need a copy bill, how do I get one?

If you need a copy of your bill the quickest way to get one is to log into your online account. Alternatively contact us and we’ll arrange for one to be sent to you.

How do I find out what my account balance is?

You can find out what your account balance is 24/7 by logging into your online account. Alternatively you can contact us.

What formats can I receive my bill?

Your bill is available in a variety of formats to suit your needs including electronic, consolidated and paper formats.

What do I do if I am struggling to pay my bill?

If you are struggling to pay your bill contact us immediately to see how we can help.

Which businesses qualify for help with their water and waste water bills?

If your business is a registered charity or Community Amateur Sports Club (CASCs) you may qualify for help with your bills. Please contact us to find out more. Further information can also be found on the Scottish Government website.

Can I sign up for eBilling?

Yes, we have a dedicated customer portal where you can view your bills online. If you would like to sign up for an online account please contact us.

A joint venture between Anglian Water Business and NWG business