Frequently Asked Questions
Our unique approach to customer service, efficiency and environmental responsibility make us the perfect commercial partner. Find out more about the benefits your business could enjoy if you switch to us.
Take a look at our FAQ’s below and discover how easy it is switch to Anglian Water Business.
Who can switch and when?
As of 1 April 2017, businesses in England can switch their water retailer. Non-household customers currently served by a supplier based in Wales are only eligible to switch if they use more than 50 million litres of water a year. Otherwise they will continue to be served by their regional water company.
Will I be charged a fee to switch supplier?
Anglian Water Business does not charge exit fees. When you enter into a supply contract with your new supplier, you may be liable for an ‘exit fee’ in future if you wish to leave.
What happens if I change my mind about switching?
Once you enter into a contract with your new supplier, you’ll have 14 days to change your mind and cancel.
How long will it take to switch?
We have developed a seamless, hassle-free transfer process which typically takes just 2 weeks to complete.
Switching to a new supplier should take around 2 weeks on average but it will depend on the number of sites you have. We will contact you to advise you of the correct timescales.
I have multiple sites across the UK - can I get a fixed cost for all my sites?
We set our charges according to the local wholesale charges which vary across the UK, meaning the price you pay will vary depending on your location. Contact us to get a quote.
Do I need to contact my current water supplier before I switch?
Switching to Anglian Water Business is easy – once we have agreed your contract and payment terms, we’ll take care of the rest so there’s no need to contact your existing supplier.
If you’re not happy with your supply from Anglian Water Business and want to switch away from us, please let us know before making the decision to leave. There may be something we can do to help.
How do I switch?
Contact the supplier you wish to switch to and they will advise you on the appropriate steps to take.
Can I compare tariffs?
There is currently no central place to go to compare tariffs.