Our phone lines are busier than usual today, so please bear with us. Don't forget we're also available via live chat

Unmetered bill – England

This guide helps you to understand your water bill, so you can see how much water you’ve used and what you need to pay.

First page

Index Description
1.  Bill payer’s address – the correspondence address to which your bills are sent.

Please let us know if this is incorrect.

2.  Bill date – the date your bill was produced.

If you have requested a copy of your bill, the date shown will be the date on which your bill was originally produced.

Account number – please quote this number on all correspondence to us and as a reference when making a payment.

Bill number – this number is unique to each bill produced on your account.

Supply address – the address of the property your bill relates to.

If you are not responsible for paying the water charges at this address, please contact us.

3. 

Your Bill Summary

Your water, sewerage, drainage and VAT charges for this bill period.

This may not be the same as the amount due for payment, please refer to the ‘total amount due’ as shown in
section 4.

4.

Your Account Statement

Balance of last bill – this figure was the ‘total amount due’ on your previous bill.

Total of payments received (since last bill) – the sum of all the payments you have made to us since your last bill.

Total of adjustments made (since last bill) – any financial adjustments made since your last bill.

Examples of adjustments may be – a change in tariffs, a water testing analysis or if your supply is used for firefighting.

Total of withdrawn bills (if any) – a withdrawn bill is a previously issued bill that has been replaced by another. This will only appear if you have had a bill withdrawn during the same billing period.

Total of withdrawn VAT (if any)  this will show the value of withdrawn VAT charges from the replaced bill.

Total amount due – the amount due for payment or the amount you are in credit on this account, at the time your bill was produced.

If you would like to make a payment, click here

 

Second page

Index Description
5. 

Water charges

Fixed charge – contributes to the costs of supplying water to your property.

The annual fixed charge is divided into the number of days in the year. The number of days covered by your bill determines how much of the fixed charge is payable.

Rateable Value charge – unmetered customers’ charges are based on the rateable value of the property under the 1973 Valuation Act.

The Valuation Office Agency gives all business and non-domestic property in England and Wales a rateable value. The rateable value is a professional assessment of the annual rental value of a property on a specific date. The values are updated every five years.

For more information regarding our tariffs and charges, click here

6. 

Sewerage charges

Fixed charge – contributed to the cost of collecting and treating the foul water (sewerage) that leaves your property.

The annual fixed charge is divided into the number of days in the year. The number of days covered by your bill determines how much of the fixed charge is payable.

Rateable Value Charge – unmetered customers’ charges are based on the rateable value of the property under the 1973 Valuation Act.

The Valuation Office Agency gives all business and non-domestic property in England and Wales a rateable value. The rateable value is a professional assessment of the annual rental value of a property on a specific date. The values are updated every five years.

For more information regarding our tariffs and chargers, click here

7.

VAT

VAT is normally charged at the standard rate of 20%

If your VAT status is incorrect, please contact us so we can apply the correct SIC code to your account.

 

You can now manage your account online. To register or login to our MyWater portal, click here

A joint venture between Anglian Water Business and NWG business