Scotland emergencies

We understand a reliable water supply is something that is important to your business. Find out what you need to do if your supply is disrupted.

This information only applies to our Scottish customers. If you’re a customer in England click here.

Customer notices

There are no customer notices currently.


Find out more about what to do if you suspect a leak. 

Planned interruptions

Sometimes your water may be turned off for planned mains upgrades by Scottish Water. We will email you to let you know of any planned mains upgrades so that you are prepared.

Changes to water quality, unplanned interruptions and emergencies

If your water supply develops an unusual taste or smell or if you experience any problems with an interrupted water supply, including a major water emergency such as a flooding or contamination incident, please contact us on 0131 225 1919 and we’ll do the rest. You can also contact Scottish Water on 0345 601 8855.

If you have an emergency, we’re here 24 hours a day 7 days a week. Get in touch with us by calling 0131 225 1919.

A joint venture between Anglian Water Business and NWG business