Your 24/7 online account management portal
Your 24/7 online account management portal
Running a business is hard work and time consuming. These days, we all expect to be able to carry out business online and take control of our own time.
We want to make it simple for you to manage your account. That’s why we’ve created MyWater, our online portal that allows you to manage your water and wastewater account 24/7 online.
With MyWater you can:
Login here to access your account.
If you have a single site, you can register for MyWater here. You should receive an email with your login details within 1 business day. If you’re responsible for more than one site you’ll need to contact us so that we can set up access for you. You can request this by completing the following form.
If you’ve forgotten your username this is usually the email address you used to create your account. If you have forgotten your password, follow the link to My Account and click on “forgot your password?” This will ask you to enter your username. Once you have done this an email will be sent to your registered email address asking you to reset your password. If you are still not able to log in please contact us.
We’re sorry to hear you want to disable your online account. Please contact us and let us know your username and account details and we’ll arrange for your online account to be disabled. Please note this does not affect the status of your water account with us.
To add a new online user it’s as easy as registering for a new online account. Refer to the FAQ “how to sign up to view my account online” for instructions. To remove a user please contact us providing your details including contact details, details of the account and the email address of the user you want to remove.
The best way to do this is from within your online account. In the my queries section, select “raise a query”.
If you’ve moved into a new property then please select “change of address/leaving the property” for the primary contact reason and “moving into a new property” as the secondary reason. You’ll then be asked for details about the new property starting the process of transferring the site to your account.
If you already occupy this site and it is not showing on your site list raise a query within MyWater. Go to “raise a query” and then select “my water” and then “my sites” making sure to provide as much detail about the missing site as possible.
The best way of doing this is within the “my account” section of your online account. If you currently receive paper bills you’ll see an option to “Turn on eBilling”, which allows you to see and download your bills through your online account. Please note if you do receive your bills through eBilling you’ll stop receiving bills through the post. If you change your mind, you can switch back to paper bill at any time by contacting us. Please note that this change is not immediate and will require 2 business days to take effect.
Within the MyWater portal select “my sites” and select the site, then the meter you wish to enter a read for.
You can use the advanced search to find the meter by the address, postcode, SPID, DPID or meter serial number. Once you have found the site click on the site name to view the site details. From here you can click on the “Enter Read” button for the relevant meter. Note the read date must be within the last 3 days. Please see how to take a meter read for more information. The meter read will be processed within 1 business days.
Please refer to our guide ‘How to view your consumption data on MyWater’.
Within the MyWater portal select “my sites”. You can find the site/meter you wish to view by using the advanced search to find the site/meter by the address, postcode, SPID, DPID or meter serial number. Once you have found the site, click on the site name to view the site details.
Within the MyWater portal select “my account”. Depending on how your account is billed you may need to select a sub-account. To make a payment click on the “make payment” button. Your account details and the amount due will be passed through to our payment process system. You’ll be able to change the amount you wish to pay at this point.
From within the “my account” section, you will find a list of your previous bills. If you cannot see a list, then check to see if there is a sub-account drop-down menu option. If so, please select the relevant sub-account.
If you are still unable to view your bills then go to the my queries section and select “raise a query”.
Please select “bill” for the primary contact reason and “other” as the secondary reason, then just enter your query and we’ll get back to you.
We send all MyWater account users an email from email@example.com when a bill has been added to their account.
If you do not receive an email, please check your junk box and add this email address to your Safe Sender list.