Website guide

We are committed to making our website easy to use for everyone.



We’re committed to making sure this website is user-friendly and you can find the information you’re looking for quickly and easily.

That’s why we’ve developed the following guide to ensure this website is accessible to everyone. If there’s something that doesn’t work, or if you need a little assistance to use a specific part of the site, please contact us and we’ll do everything we can to help.

Improving your experience

How do I change the text size?

To change the size of the wording on screen, all you have to do is use your browser text resize options.

  1. Select Text Size from the View menu. (In some browsers Text Size may be called Text Zoom or Zoom)
  2. Choose the size that you want from the Text Size menu.

How do I move between links?

You can move between links on a page simply by using the ‘tab’ key.

How do I view a PDF document?

You can download Portable Document Format (PDF) documents using Adobe Reader – available free of charge.

If your screen reader software (for example an audio-enabled web browser) is not compatible with Adobe Reader, Adobe provide a free online tool to convert the content of PDF files to text – so they can be understood by most screen reader applications.

Accessibility advice for Apple Mac users

The Apple Mac operating system includes many accessibility options, including resizing text, text-to-speech and keyboard alternatives to mouse functions. Visit the Apple website’s accessibility section.

Creating this site

When we created this site, our objective was to make sure that all users find it accessible and easy to use.  That’s why we strive to ensure all pages are XHTML compliant for users of assistive technology and comply with AA standards and industry best practice.


We would love to hear your views on our website! Please send your feedback to

A joint venture between Anglian Water Business and NWG business