News and views

Say ‘hello’ to Wave

23rd November 2017

Anglian Water Business and NWG Business have come together to form a new joint venture water retail company called Wave. It brings together two companies with solid track records in the non-household water retail market and complementary strengths in customer service, billing and value adding services.

Wave will offer:

• a highly competitive retail service through economies of scale
• a range of quality value adding and efficiency services that save you time and money
• a one-stop shop for water and wastewater services, as well as gas and electricity
• top quality customer service delivered in person, over the phone and on-line.

Over the next few months we will be transitioning to the new Wave brand which you will soon see on your bills and in our marketing campaigns. Please note there will be no other immediate changes in how we manage your account, though we would like to advise that our registered office (the official address of our incorporated company) has changed to Northumbria House, Abbey Road, Pity Me, Durham, DH15FJ. Our correspondence address will remain the same as before and is shown at the top of this letter.

Combining Anglian Water Business and NWG Business to form Wave will harness the experience of two great companies, facilitating the development of cutting edge converged services that further enhance your experience.

Welcome to Wave.

A joint venture between Anglian Water Business and NWG business